PROJECT INFORMATION: Stearns County is seeking information from vendors regarding AI-based solutions that enhance call handling, automate responses, and streamline case management for public assistance programs, specifically USDA Supplemental Nutrition Assistance Program (SNAP) and cash assistance. The solution should provide an efficient, scalable way to address high call volumes and support eligibility specialists through AI capabilities, enabling consistent responses and freeing up staff resources. This RFI aims to identify if any products on the market meet these requirements beyond the product currently under review by the County.